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At C&R Tire, we take pride in offering the best customer experience to Scottsdale, AZ, Phoenix, AZ and Anthem, AZ. We strive to provide our customers with the best experience possible each visit.
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In short, best customer service since I've been in AZ. After shopping around I spoke to Ashley at C & R. Ashley quickly took my information about what I needed and said she'd get right back with me...then she did. She gave me a complete estimate, explained the process showing her understanding of mechanics, and included some additional options but without pressure. I told her I'd get back to her and she thanked me for allowing her to provide the estimate. I stopped in late the same day and met Ashley, as well as Nicholas. We talked through my situation/concerns and I left my vehicle with them feeling very comfortable that I was in good hands. Nicholas called me the next morning to update me about their findings before they moved on with the task I had already approved, giving me the chance to reconsider. This is very respectful in that they could have done the work then called about the other issues. They then finished the work I'd requested in the time promised. They got me in the same day and completed everything faster than I had any reason to expect while treating me as though I was their best (though first time) customer. Keep up the great work, I'll continue to bring in all my vehicles.
I went to C&R on Raintree in Scottsdale this morning. I would have to say that I had one of the best customer services experiences in my life. Keep in mind we own a small local business and believe in great customer service. Ashley went above and beyond from the first contact by phone to scheduling my car for service and communicating with me along the way. The service on my car was also great, wheels aligned and oil changed!! I will most definitely be a return customer and recommend C & R to others!
Excellent Customer Service! Long story but my appointment was mixed up twice within a week. Needless to say I was not a happy camper. Kyle, the manager, acknowledged the situation, took responsibility, got my car in at a more convenient time and had me back on the road in no time.
Business reply to this review:
Patty, thank you so much for the review. We appreciate your business. We're sorry for the inconvenience it caused you. I'm glad everything was able to be situated in a manner to get you taken care of. Thank you again!
Just to let you know I’ve been coming here with my car and the staff is the greatest they treat you with excellent care. Five stars to Kile and Rick they are the greatest
I am consistently delighted with the service I get from C abd R tire..They are always on target to my needs and very through
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